Tag: Olivier Jouve

Genesys has announced a partnership with Meta to integrate voice, messaging and AI capabilities within WhatsApp through the Genesys Cloud platform, allowing organisations to manage customer interactions across multiple …

Genesys Introduces LAM-Based Automation For End-To-End Customer Resolution Genesys has introduced what it describes as the first agentic virtual agent for enterprise customer experience, built using large action models …

Genesys has launched a new set of tools aimed at enabling organisations to build and manage semi-autonomous virtual agents while maintaining oversight and aligning with business rules. Announced this …