Tag: CRM
The integration between the CRM and the invoicing tool didn’t work over the weekend and an operations manager wakes up to find himself copying orders from the CRM to …
We are a removals and storage company. Trucks, crews, boxes, a warehouse in Brisbane and a depot in Cairns. We are not a software company, and until quite recently …
HubSpot and OpenAI have deepened their partnership with the launch of an AI Growth Bundle aimed at giving small and medium-sized businesses access to AI and growth tools at …
B2C CRM platform, Klaviyo, has opened up its data platform so that marketers and AI agents can read, write and act on Klaviyo data directly from inside tools like …
Ask any small business owner in Australia or New Zealand (ANZ) what’s keeping them up at night, and the answer is unlikely to surprise you. Economic pressures, such as …
Salesforce and Anthropic have struck an expanded strategic partnership under the banner of Claudeforce, connecting Anthropic’s Claude AI platform with Salesforce’s enterprise data, workflows and governance systems to enable …
Hospitality technology platform, me&u, has appointed Tobin Hartley (pictured) as Director of Sales ANZ, bringing in a sales leader from a direct competitor as the company moves into reservations …
Carta has opened broad access to its suite of plugins for Anthropic’s Claude, giving private capital firms the ability to pull fund administration, cap table management and dealflow analytics …
Running a small business is hard enough… You don’t have to wait by your mailbox daily to sort through envelopes, scramble for cheques or hope the IRS notice arrived …
Salesforce has released a broad set of updates to its Agentforce Commerce platform, introducing AI agents for shoppers, B2B buyers and merchandising teams alongside native integrations with ChatGPT, Google …
Zoho has designed and built its own server, called Nathu La, and plans to run its entire suite of cloud applications on the hardware – a move that positions …
A study of Italian regional labour markets has found that digitalisation and digital platforms are creating jobs rather than destroying them, but the types of work being generated differ …
San Francisco-based business management platform HoneyBook has entered the United Kingdom and Australian markets, marking its first international expansion beyond North America. The platform, which provides independent service-based business …
For more than two decades, CASF Australia has supplied premium surface materials used in some of the country’s most recognisable commercial spaces. The name might not ring a bell, …
Retailers that rely heavily on discounting to drive sales are damaging their long-term growth and profitability, according to new research from marketing effectiveness expert James Hurman and B2C CRM …
Monday.com has announced a fundamental repositioning of its platform, moving from work management software to what the company is calling an AI work platform – one where human employees …
Voice AI company ElevenLabs has opened its first regional headquarters in Sydney and appointed Damian Naughton as General Manager of ANZ, with plans to triple its local headcount as …
Zoho Corporation has opened a new office in Parramatta, Sydney, as it looks to support a growing customer base, expanding partner network and increased headcount across Australia and New …
Monday.com has launched Agentalent.ai, a platform designed to let enterprises discover, evaluate and hire AI agents for defined business roles in much the same way they would recruit human …
ManageEngine, the enterprise IT management division of Zoho Corporation, has expanded its Endpoint Central platform to include endpoint detection and response (EDR) and secure private access capabilities, pushing the …
More than six in 10 Australian diners open restaurant emails that offer discount codes, but new research from Intuit Mailchimp suggests the time those messages arrive matters just as …
Australian organisations are broadly enthusiastic about using AI to improve customer experience but many lack the operational maturity and workforce preparedness to deliver on those ambitions in the near …
Klaviyo and Google have announced a strategic partnership aimed at connecting product discovery, customer engagement and service into a single, continuous experience powered by AI and real-time customer data. …
Zoho Corporation has announced it has surpassed one million paying customers globally, a milestone the company revealed as it celebrated its 30th anniversary. The announcement, made from Adelaide, South …
Sales technology company TitanX has acquired enterprise dialing platform FrontSpin in an eight-figure transaction, combining AI-driven call prediction with large-scale sales communication infrastructure. The deal brings together TitanX’s phone …
The truth is that most small businesses today are not suffering from a lack of technology; in fact, the opposite is usually the case. They are suffering from having …
Intuit has unveiled a major expansion of Mailchimp’s eCommerce features, adding broader SMS coverage, AI-assisted campaign tools and new integrations to help online sellers streamline their marketing and generate …
Running a business is not easy and building a retail media offering alongside it can add another layer of pressure. However, a cross-channel marketing strategy can help small teams …
For decades, contact centres have relied on spreadsheets, historical data and manual effort to forecast staffing needs. While these tools have served their purpose, they are increasingly outmatched by …
2026 is shaping up as a defining year for the contact centre software sector, with Ai, consolidation and new market entrants set to reshape the landscape. That’s because organisations …
Salesforce has unveiled Agentforce 360, positioning the platform as the centrepiece of its agentic strategy that links employees and Ai agents across sales, service, marketing and operations. Announced at …
When problems can be solved is usually what makes a project work or not. You could miss deadlines, upset clients and waste your employees’ time if you don’t answer …
Software firm monday.com has launched a platform-wide expansion of its Ai functionality, debuting three new features aimed at transforming task management into what it’s calling a “work execution” model. …
The contact centre is undergoing a transformation. Faced with rising customer expectations and intensifying workforce pressures, these hubs of customer interaction are rapidly turning to artificial intelligence (Ai) to …
Using disjointed ICT systems to manage SMEs as they grow can be a major mistake. Does your institution sort its business customers according to size and maintain separate divisions …
Respond.io has announced a new AI-powered solution for TikTok Messaging Ads, alongside its TikTok Business Messaging integration. The initiative is designed to streamline customer interactions while addressing a $4.1 …
Australia has long thrived on principles of openness, adaptability and innovation, but in today’s interconnected world, its greatest asset is not just its strategic location between East and West …
Global, property technology company, MRI Software, has announced it will buy PropTech Group Limited (PTG) for $93.4 million. PropTech is an operator of and investor in real-estate software companies that are mostly …
