Tag: Contact Center
For decades, contact centres have relied on spreadsheets, historical data and manual effort to forecast staffing needs. While these tools have served their purpose, they are increasingly outmatched by …
Cognizant has unveiled two new Ai-powered services designed to help small and medium businesses in Australia, New Zealand and India gain access to enterprise-grade marketing and contact centre capabilities. …
The contact centre is undergoing a transformation. Faced with rising customer expectations and intensifying workforce pressures, these hubs of customer interaction are rapidly turning to artificial intelligence (Ai) to …
A new report from Kore.ai has revealed a significant shift in how Australian contact centre agents and consumers view AI-driven solutions. The Agent Experience (AX) and Customer Experience (CX) …
BT has opened a new office and a new Security Operations Center (SOC) in Sydney. The opening ceremony was officiated by the Hon Victor Dominello MP, Minister for Customer Service and …
