Tag: Chatbots
Four in ten Australian businesses using chatbots are planning to replace or upgrade their current solution, according to new research that suggests the country’s contact centre industry is moving …
General-purpose AI chatbots are fast becoming unofficial members of the finance team. A founder can ask a chatbot whether an expense is deductible, how to treat a contractor, what …
The internet used to be simple. You typed something into a search bar, scrolled through blue links, and hoped for the best. That’s not really how it works anymore. …
AI companions have moved well past the novelty phase. What started as basic chatbots answering simple questions has turned into conversation apps, productivity tools, wellness check-ins, and even simulated …
Australian businesses have less than two years to influence how they are represented by AI platforms before AI rivals Google as a driver of new customers, according to analysis …
Adobe has unveiled two new products aimed at helping brands manage their presence across AI-powered search platforms and scale advertising content on retail media networks. Adobe Brand Visibility is …
Xero has unveiled XeroForce, a custom AI agent builder that lets small businesses and accountants create automated financial workflows using natural language prompts, without writing any code. The tool, …
Procurement software company JAGGAER has launched JAI, an AI-powered assistant built into its platform that allows employees to ask procurement questions in plain language and receive policy-compliant answers without …
Google is bringing its Personal Intelligence feature for the Gemini app to Australian users, allowing the AI assistant to draw on data from Gmail, Google Photos, YouTube and Search …
Online travel agency Webjet has launched a ChatGPT app that allows travellers to search and compare flights and hotels directly within the ChatGPT interface, making it one of the …
Tencent Cloud has partnered with Malaysian digital bank Ryt Bank to provide the real-time communication infrastructure behind its AI-powered conversational banking platform. Ryt Bank is using Tencent Cloud Chat …
Monday.com has announced a fundamental repositioning of its platform, moving from work management software to what the company is calling an AI work platform – one where human employees …
Financial and travel advisors are less motivated to work with clients who use AI to obtain a second opinion, feeling offended at being placed in the same category as …
Genesys has announced a partnership with Meta to integrate voice, messaging and AI capabilities within WhatsApp through the Genesys Cloud platform, allowing organisations to manage customer interactions across multiple …
Synology has launched AI Advisor, an intelligent assistant built into its website that provides technical guidance and product recommendations to users, with a focus on accuracy, localisation and data …
Sydney-based messaging infrastructure company Babeltext has launched Chat2Me.AI, a marketplace that lets creators, consultants and experts build AI versions of themselves to engage audiences and generate subscription income around …
A platform aimed at letting everyday coaches, counsellors and subject-matter experts deploy their own AI personas has launched, positioning itself as infrastructure for creators who sit well outside the …
Australian organisations are broadly enthusiastic about using AI to improve customer experience but many lack the operational maturity and workforce preparedness to deliver on those ambitions in the near …
New research from Monash University has taken aim at the growing trend of AI-powered “digital companions” being marketed as a remedy for loneliness, labelling the technology “profoundly unethical” and …
Adobe has launched a new conversational engagement tool designed to help brands respond to customers who now begin their journeys through Ai search rather than traditional websites. Executives at …
Australia is at a tipping point when it comes to artificial intelligence. Across sectors Ai is disrupting traditional ways of working and creating opportunities to improve efficiency, innovation and …
Canva has announced its Creative Operating System, the largest overhaul of its platform since launch. The update unifies all design, collaboration, and publishing tools under one system supported by …
Otto has been unveiled as Australia’s first Ai ordering telephone agent, with its developers aiming to reshape how restaurants, cafés and catering services handle customer calls. Calls Straight To …
Adobe has released a new enterprise tool aimed at helping businesses manage how they appear on Ai-powered platforms, as consumer behaviour shifts toward generative services for product discovery. The …
When problems can be solved is usually what makes a project work or not. You could miss deadlines, upset clients and waste your employees’ time if you don’t answer …
“The only constant is change” – Heraclitus, Greek Philosopher Software is changing, yet again! From the days of writing code to build systems (“Software 1.0”), to training neural networks …
It was a stark reminder of how unpredictable Ai can be and how quickly things can spiral out of control when we don’t fully understand or manage it. If …
The rapid rise of Ai in recent years has marked a significant turning point for small and medium-sized businesses. Once out of reach, advanced tools are now widely accessible, …
For Australia’s 2.5 million small and medium businesses, artificial intelligence promises to be a game-changer. The Tech Council of Australia projects Ai will add $115 billion to our economy …
Let’s be real, going head-to-head with big brands used to feel impossible for small businesses. They had the money, the teams and the tech. But today? Things have changed. …
A team at UNSW Sydney is developing a multilingual Ai chatbot designed to assist emergency department staff in assessing patients who speak languages other than English, with the goal …
Ai has moved beyond buzzword territory and is now a real part of our day-to-day routines, with 17% of people globally using ChatGPT daily. It isn’t just a tech …
New Solution Aims To Streamline Customer Interactions Hansen Technologies has introduced an Ai-powered virtual agent designed to enhance customer service by managing interactions more efficiently. The solution integrates with …
In mid-January 2025, Western Australian Electoral Commissioner Robert Kennedy urged voters in the region to think more critically about the political content they consume and share with others, especially …
Ai-powered chatbot aims to enhance business interactions Melbourne-based Ai solutions company Yep Ai has announced the launch of its latest product, the Yep Ai Digital Human. The company says …
Data Privacy Day reminds us of the growing need for stronger measures to safeguard sensitive information. With industries like healthcare accounting for 18% of ransomware attacks last year and …
Respond.io has announced a new AI-powered solution for TikTok Messaging Ads, alongside its TikTok Business Messaging integration. The initiative is designed to streamline customer interactions while addressing a $4.1 …
Soprano Design, in collaboration with BT, has secured the Smarter Workflows Award at the Smarter Working Live Awards 2024 for its Patient Concierge solution. This award highlights the impact …
Minding your manners might be a good approach when interacting with chatbots and virtual assistants – at least for the moment. Politeness is usually part of social interactions, but …
The rate at which generative AI is advancing is creating angst and excitement across the business community as opportunities for its use evolve daily. Initially, AI was seen as …
