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Peak Insight has been named Telstra Cisco Partner of the Year for the second year running. The company was also a finalist for the Peter Carr Telstra Customer Excellence Award.
The awards were announced at a Sydney gala dinner, highlighting Peak Insight’s dedication to enhancing customer outcomes through its partnership with Cisco and Telstra.
“We’re thrilled that our commitment to delivering business value for customers and our collaborative approach with Cisco and Telstra have been acknowledged again,” said Sam Deckert, Founder of Peak Insight. “As a Telstra partner for over six years, this recognition reflects our shared purpose, values, and expertise, which have driven significant growth heading into 2025.”
Focus on Growth and Innovation
Based in Melbourne, Peak Insight continues to stand out in Customer Experience, Hybrid Work, and Secure Networking. It has differentiated itself through proprietary solutions and a problem-solving approach tailored to Telstra customers.
Over the past year, the company has:
- Created proprietary software add-ons for Cisco Webex Calling and Webex Contact Center, enhancing functionality for Telstra clients.
- Sponsored and attended Cisco events such as WebexOne in the US, aiming to expand its global reach.
These efforts demonstrate a commitment to both innovation and meeting the evolving needs of customers.
Recognition on a Global Stage
Peak Insight’s accomplishments extend beyond Australia. It was invited to Cisco’s FY24 Winners forum in Portugal and contributed to the APJC Contact Centre Partner Advisory Board for FY24 and FY25.
The company also secured recognition in the Cisco and Dicker Data NBA All-Star competition for FY24, marking its growth within the Cisco ecosystem. Participation in Cisco Partner Summits in the US over consecutive years further reflects its strong collaborative efforts with Telstra and Cisco.
Leadership Driving Expansion
To support its growth strategy, Peak Insight has strengthened its leadership team. Recent appointments include Stefano Pesic as CEO and Steve Kruize as General Manager of Sales. These changes are aimed at driving expansion into new markets and enhancing the company’s Cisco offerings.
“Our achievements are the result of an incredible team and strong partnerships with Cisco and Telstra,” said Deckert. “This award is a testament to the culture of collaboration we’ve built. We’re excited about delivering even greater value in 2025.”
Industry Recognition
Telstra’s Channel Partner Manager, Louise Gallivan, commended the company’s achievements.
“A huge congratulations to Sam Deckert and the team at Peak Insight for winning the Telstra Cisco Partner of the Year award again. Their dedication to excellence and gold-standard approach continues to deliver outstanding results for our customers. We look forward to what we can accomplish together in the coming year.”
Rodney Hamill, Managing Director – Partner and Routes to Market Sales ANZ at Cisco, also shared his thoughts.
“It’s fantastic to see Peak Insight recognised as Telstra Cisco Partner of the Year. Their focus on delivering transformative collaboration solutions with Cisco Webex has redefined customer experiences. This recognition highlights the strength of their partnership with Telstra and the value they bring to businesses. Congratulations to the entire Peak Insight team.”
As 2025 approaches, Peak Insight’s focus remains on fostering collaboration, delivering value, and driving innovation alongside its partners and customers.
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Last Updated on November 25, 2024 by Nick Ross
