SMBtech business IT and technology news

New ITSM for RMM from GoTo

GoTo, a company specializing in IT management, support, and business communication, has announced the launch of new remote monitoring and management (RMM) features and an all-new free offering for GoTo Resolve. The latest updates are aimed at introducing powerful new RMM capabilities to meet the needs of today’s IT leaders, furthering GoTo Resolve’s evolution towards a modern, unified IT service management (ITSM) solution.

The suite of new RMM features aims to streamline workloads to uncover, diagnose, and resolve IT challenges in a unified solution, and expand access to IT management with an all-new free offering. With the new features, GoTo Resolve becomes the only all-in-one IT management and support solution with native RMM, remote support and access, and ticketing backed by a built-in zero trust security architecture.

As part of the new features, GoTo Resolve has introduced a first-of-its-kind free RMM solution that includes customizable device monitoring, an intuitive system diagnostics dashboard, background terminal and file manager access, and unlimited remote access and automation for up to five priority devices. The company has also added proactive device monitoring, endpoint protection software management, and automated patch management.

Craig Sims, Co-Managing Director at CCNA, a leading technology solutions and integration specialist, said, “As one of GoTo’s top performing partners, we’ve been recommending GoTo Resolve to a range of our customers to solve their IT management and support needs. The solution is gaining traction in the market particularly due to GoTo’s quick and easy implementation process to existing technology stacks. Being able to consolidate all these features under one application, GoTo Resolve was something we’ve chosen to implement within CCNA with great results.”

GoTo Resolve’s helpdesk has also received significant updates, aimed at eliminating the headache of managing multiple tools, vendors, and contracts for IT agents supporting employees and customers. The updates include a flexible end-user portal, enhanced helpdesk reporting, customized workflows, and mobile app ticketing.

Looking forward, GoTo is investing in key areas of expansion across the IT service management industry, including native mobile device management (MDM) capabilities following the company’s acquisition of Miradore, hardware and software asset management, native integrations with industry-leading service providers, and modern incident, change and problem management. These investments are designed to deliver a resolution-first, easy ITSM experience.

“We’ve made tremendous strides with GoTo Resolve since its launch just last year, introducing more than 60 new features and updates, developing a new offering specifically for MSP customers, and more than tripling our total managed devices and growing our weekly active users by more than 200% in the last six months alone,” said Paddy Srinivasan, CEO of GoTo. “Building on its IT support roots, GoTo now offers a powerful RMM tool with GoTo Resolve. This continual evolution is all part of GoTo’s strategy to provide businesses with a full IT service management solution later this year.”

The new features and updates are expected to make IT management and support easier for businesses, no matter where they are in their IT journey. To learn more about GoTo Resolve, visit goto.com.

Leave a Reply