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Monday.com has announced a fundamental repositioning of its platform, moving from work management software to what the company is calling an AI work platform – one where human employees and AI agents collaborate within the same workflows.
The shift embeds AI agents directly into monday.com’s existing workspace, allowing them to operate within the same permissions, security and governance structures that organisations already have in place. It represents what the company describes as the largest change in its history.
AI agents built into existing workflows
The core of the platform change centres on AI agents that are built natively into monday.com. The company states that any team member can configure, deploy and direct these agents without a technical background.
The agents draw on live data across departments, workflows and priorities to plan, coordinate and execute tasks. Monday.com lists use cases including drafting campaigns, qualifying leads, closing support tickets, onboarding new hires and processing purchase requests – all operating around the clock under human supervision.
Roy Mann, Co-Founder and Co-CEO of monday.com, framed the change as a response to customer demand.
“Our customers are running real businesses in a world that’s changing fast, and they need a platform built for that reality,” Mann stated. “Monday.com is now a place where people and agents work side by side. The real measure of a platform isn’t what it does – it’s what it lets people do.”
Mann added that the company is already hearing from customers that the technology is shifting how they think about what they can accomplish at work.
Closing the gap between AI investment and outcomes
Monday.com is positioning the launch against a backdrop of figures that suggest many organisations are struggling to turn AI experimentation into production-level results. The company cites data showing that while enterprises have broadened AI access by 50 per cent, only 25 per cent have moved 40 per cent or more of their experiments into production. Just 34 per cent of companies are using AI to transform their businesses in a meaningful way.
Eran Zinman, the other Co-Founder and Co-CEO of monday.com, described the platform shift as a deliberate bet on closing that gap.
“We have 250,000 customers running their business on monday.com, and we owe them more than another AI feature,” Zinman outlined. “We owe them a platform built for what comes next.”
The company argues that embedding AI directly into the workflows teams already rely on provides a more direct path from experimentation to measurable outcomes than standalone AI tools that sit outside an organisation’s core operating systems.
Relevance to the Australian market
The announcement carries particular relevance in Australia, where businesses face ongoing pressure to demonstrate that AI investment can deliver operational impact beyond pilot programmes.
Dean Swan, VP and GM APJ at monday.com, is available to discuss the local implications of the platform shift, including where productivity bottlenecks lie in handovers, approvals and cross-functional processes, and why some Australian leaders are hesitant to roll out AI agents into live workflows.
The company argues that context, governance and control are becoming central battlegrounds in enterprise software – issues that are front of mind for Australian organisations evaluating how to deploy AI agents at scale.
Expanded AI ecosystem and integrations
The platform launch also broadens monday.com’s AI ecosystem with one-click connectors to external AI platforms, including Anthropic’s Claude, Microsoft 365 Copilot and OpenAI’s ChatGPT. This gives customers the flexibility to integrate their preferred AI tools into existing monday.com workflows rather than being locked into a single provider.
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The company has introduced access to multiple large language models through what it calls its AI Platform Gateway. New AI-powered development tools in monday vibe are also part of the release, along with a redesigned mobile app that brings the platform’s Sidekick assistant and agents together in a single interface for managing work remotely.
Internal testing as proof of concept
Monday.com is also running an internal initiative called Agentic Transformation Week, in which employees compete to build working agents inside the platform that solve real business problems. The company points to this as evidence that it is applying the shift internally rather than positioning it as a market-facing exercise alone.
The platform is available now. Further details are at monday.com.
Last Updated on May 10, 2026 by Nick Ross
