LogicMonitor And Chillisoft Partner To Scale AI-Driven Observability Across ANZ

LogicMonitor has struck a strategic partnership with cybersecurity distributor Chillisoft to expand the reach of its AI-driven observability platform across Australia and New Zealand.

The deal makes LogicMonitor Chillisoft’s first dedicated observability and AI-driven IT operations vendor, bringing a new category into the distributor’s existing cybersecurity-focused partner ecosystem.

For LogicMonitor, which describes the ANZ region as one of its most mature markets outside the United States, the partnership is aimed at accelerating adoption of its platform through Chillisoft’s established network of resellers, consulting partners and managed service providers.

Scaling without headcount

The partnership follows a two-tier distribution model. Chillisoft will work with reseller and MSP partners, who in turn deliver LogicMonitor’s platform to end customers or operate it in multi-tenant environments.

Gavin Lawless, CEO Australia at Chillisoft, framed the arrangement as a response to a common challenge facing technology vendors trying to grow in the region without proportionally expanding their local teams.

“Chillisoft’s vendors are growing quickly; however, they don’t have large in-country teams,” Lawless explained. “Many are being asked to deliver strong growth year on year without significantly increasing headcount. That’s where Chillisoft comes in. We operate as an extension of the business, often to the point where the lines between vendor and distributor become seamless.”

The model is designed to give LogicMonitor access to Chillisoft’s on-the-ground presence and partner relationships without requiring the vendor to build out a large direct salesforce across the region.

What LogicMonitor brings to the table

LogicMonitor’s platform is built around what the company calls Autonomous IT, offering unified visibility across infrastructure, cloud, internet and digital experience from a single platform. It is powered by an AI engine called Edwin AI, which is designed to help IT teams prioritise alerts, detect anomalies and identify root causes earlier than traditional monitoring approaches allow.

Lawless pointed to this capability as a key reason for the partnership.

“LogicMonitor brings Chillisoft an AI-first platform for Autonomous IT, unifying visibility from user to code across infrastructure, cloud, internet and digital experience,” he outlined.

“This strengthens our ability to support partners with end-to-end visibility across the infrastructure environment, an increasingly critical requirement as organisations manage more complex systems.”

For Chillisoft, adding an observability vendor to its portfolio represents a deliberate expansion beyond its traditional cybersecurity focus. The distributor operates across Australia, New Zealand and the South Pacific, providing technical support, pre-sales consulting and managed services including managed detection and response to its partner network.

Observability meets the channel

Luke Fogarty, Regional Vice-President of Technical Services APAC at LogicMonitor, described the partnership as a way to meet growing demand for resilience and visibility across digital environments at a time when AI adoption is accelerating.

“This partnership enables LogicMonitor to scale through a well-established partner network, while ensuring partners are equipped with the expertise needed to deliver consistent, high-quality outcomes for customers,” Fogarty noted.

The emphasis on partner enablement is a recurring theme in the arrangement. Chillisoft’s role is not simply to resell LogicMonitor’s platform but to help partners translate its AI-driven capabilities into practical value for their customers. That includes pre-sales consulting and technical support to ensure partners can deploy and operate the platform effectively.

This kind of channel investment has become increasingly important in the observability market, where the complexity of modern IT environments means that customers often need guidance on what to monitor, how to interpret the data and how to act on it.

New Zealand in the spotlight

New Zealand is a particular focus for the partnership. LogicMonitor primarily operates in the New Zealand market through partners rather than a direct presence, making Chillisoft’s local footprint a significant factor in the deal.

Chillisoft has operated in New Zealand for close to three decades and has built relationships across partners and customers in the market. For LogicMonitor, that network provides a ready-made route to market that would be difficult and expensive to replicate from scratch.

“New Zealand is an important growth market for LogicMonitor,” Fogarty added. “Working with Chillisoft allows us to scale through an experienced local team, deliver joint initiatives and more closely support partners and customers.”

Data centre plans for New Zealand

LogicMonitor also confirmed plans to launch a New Zealand-based data centre later this year as part of its regional strategy. The facility will sit alongside existing infrastructure in Sydney and Singapore, and is intended to provide improved performance, reduced latency and support for data sovereignty and compliance requirements.

The investment reflects a growing expectation among enterprise and government customers in the region that their data should be stored and processed locally. Data sovereignty has become an increasingly prominent consideration in procurement decisions, particularly for organisations operating in regulated industries.

For LogicMonitor, the data centre also serves a practical purpose. As hybrid IT environments become more complex and internet dependencies play a more central role in the delivery of digital services, having local infrastructure helps ensure that monitoring and observability data can be collected and processed with minimal delay.

A competitive observability market

The partnership comes at a time when the observability market is attracting significant attention from both vendors and customers. Organisations are grappling with increasingly distributed IT environments that span on-premises infrastructure, multiple cloud providers and SaaS applications, all of which need to be monitored and managed.

Traditional monitoring tools, which were designed for more static environments, are struggling to keep pace. That has opened the door for platforms like LogicMonitor that offer broader visibility and use AI to automate aspects of detection and response.

However, LogicMonitor is far from the only player in the space. It competes with a range of established and emerging vendors, many of which have their own channel strategies and partner ecosystems in the ANZ region.

What the Chillisoft partnership gives LogicMonitor is a distribution partner with deep roots in the local market and an existing base of partners who are already selling into the kinds of organisations that need observability tooling. Whether that translates into meaningful market share gains will depend on how effectively the two companies execute on the model and how well partners adopt the platform.

Building for the long term

Both companies have positioned the partnership as a long-term play rather than a short-term distribution agreement. The combination of Chillisoft’s channel reach, LogicMonitor’s platform capabilities and the planned New Zealand data centre investment suggests a commitment to building sustained presence in the region.

For organisations across ANZ that are looking to improve visibility and resilience across their digital operations, the partnership offers another option in what is becoming an increasingly crowded but consequential market. The question, as always, will be whether the technology and the channel model can deliver on the promise of turning AI-driven observability into practical, measurable outcomes for customers.

Last Updated on April 20, 2026 by Nick Ross