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Boomi has unveiled the Agent Control Plane, a piece of AI-native infrastructure designed to sit between AI agents and core business systems to provide governance, cost control and security auditability across enterprise AI deployments. This and other announcements were made at the at the Sydney stop of the Boomi World Tour conference.
The platform is vendor and model-neutral, meaning it can connect AI agents to transactional systems such as Salesforce, SAP, Oracle and Workday regardless of the agent framework being used – whether built on Boomi, third-party or open-source. It applies policy enforcement, identity controls and rate limits to agent activity, and can hold high-risk actions for human approval before they are executed.
The Agent Control Plane runs across public cloud, a customer’s own virtual private cloud (VPC) or on-premises, supporting data sovereignty requirements and giving organisations the option to keep sensitive intellectual property behind corporate firewalls.
The governance gap
The launch responds to what Boomi describes as a widening gap between AI adoption and the governance frameworks needed to manage it. The company argues that enterprises are moving agents into production faster than they can monitor what those agents are doing, what they cost or what happens when one interacts with the wrong system.
Research from Gartner predicts that by 2027, 40 per cent of enterprises will demote or decommission autonomous AI agents because of governance gaps identified only after production incidents occur. Gartner has also cautioned that applying uniform governance to all AI agents, regardless of their autonomy level and scope, can itself lead to enterprise AI agent failure.
A separate study from the FinOps Foundation found that 98 per cent of practitioners now manage AI spend, up from 31 per cent two years earlier, based on a survey of 1,192 practitioners representing more than $83 billion in annual cloud spend. AI cost management has become the most in-demand skill in the FinOps discipline.
A Forrester Consulting thought leadership paper commissioned by Boomi found that 86 per cent of leaders indicated their organisations had moved beyond AI agent pilots, but only 34 per cent expressed trust in the actions their agentic systems take. Organisations that deployed agents before they were ready reported an average of $2.1 million in added cost.
Chief Analyst for Enterprise IT at Omdia, Michael Barnes, pointed to the shift from model risk to execution risk as the defining challenge.
“Enterprises are no longer primarily worried about what an agent says. They are worried about what it does to a general ledger or a customer record, what that action cost and whether anyone can reconstruct the decision six months later in an audit,” Barnes explained.
“Cloud and model providers each govern their own estate, which leaves the average enterprise holding several partial audit trails and no complete one. The organisations getting this right are putting enforcement in the path between the agent and the system of record, rather than alongside it.”
How the Agent Control Plane works
Boomi has structured the platform around six core business scenarios.
The first is agent governance and sprawl control. The Agent Control Plane centralises visibility for agents and tools, inspects live traffic, applies identity and rate limits, curbs token overruns and holds high-risk transactional actions for human approval. The Boomi AI Gateway, built on technology from Boomi’s acquisition of Lunar.dev, combines MCP gateway and LLM gateway capabilities in a single enforcement layer.
The second is governed connectivity to enterprise systems. A capability called Boomi Connect exposes enterprise systems as governed MCP servers and tools that MCP-compatible agents can discover and call. This is designed to let employees use AI tools like Claude, ChatGPT and Gemini while maintaining governance controls. The platform offers access to more than 1,000 pre-built MCP servers and tools, with access provisioned through existing identity providers.
Third, the platform supports hybrid deployment through its runtime architecture. Organisations can run agents, tools, bring-your-own models and small language models within private networks and regional boundaries for data sovereignty compliance and compute cost management. Bring-your-own-model support will start with Anthropic, OpenAI and Gemini models and will continue to expand.
Fourth, an agent context capability grounds AI reasoning in business definitions and end-to-end data lineage, aiming to reduce hallucinations and token waste while providing visibility into data provenance.
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Fifth, a natural language workflow capability called Boomi Orchestrate lets non-technical teams compose multi-system agentic workflows in plain language, with both business and technical views of each solution.
Sixth, expanded APIs and developer tools open the platform to builders, including capabilities like agent trust scoring.
Chairman and Chief Executive Officer of Boomi, Steve Lucas, framed the platform as addressing the financial accountability gap that has stalled AI investment in many organisations.
“Finance has arrived in the middle of every AI conversation, and it is asking three questions most architectures cannot answer: which agent spent this, on what, and who approved it,” Lucas remarked. “Until an enterprise can answer those questions, AI is an expense nobody can defend, and what cannot be defended does not get funded.”
APAC customer award winners
Alongside the platform announcement, Boomi has named the winners of its 2026 Asia Pacific Customer Innovation Awards, recognised at its Boomi World Tour stop in Sydney.
Chief Technology Officer for Asia Pacific and Japan at Boomi, David Irecki, commented that the winners demonstrated “lasting transformation begins with trusted data, connected systems, and the confidence to rethink how work gets done.”
CLP Power Hong Kong received the APAC Customer of the Year Award for its use of enterprise integration capabilities across a large-scale digital transformation programme. The company connected more than 2.9 million smart meters, enterprise applications and operational technologies, reducing cross-systems integration development time by 70 per cent. The initiative enabled predictive peak demand management through the analysis of more than 51 billion smart meter readings annually, and engaged over 1.6 million customers in peak demand reduction through energy-saving programmes.
Bakers Delight modernises marketing stack
Australian bakery franchise, Bakers Delight, took home the Business Impact Award for modernising its digital marketing systems. The company, which operates more than 700 stores across four countries under the Bakers Delight and COBS Bread brands and employs more than 10,000 people, had been struggling with rigid point-to-point integrations that required re-engineering every time a new platform was introduced.
The company implemented the Boomi Enterprise Platform, Data Hub and API Management capabilities across its customer, product, store location, promotion, coupon and order processes. Boomi now acts as the integration backbone connecting new platforms without requiring changes to core ERP and POS systems, including Microsoft Dynamics 365 Commerce.
Chief Technology Officer at Bakers Delight, Keng Ng, explained that the business needed a foundation capable of supporting rapid deployment of new systems without the cost and complexity of re-engineering integrations each time.
“Because core integrations were built once and reused, every new platform was deployed significantly faster than expected, with Klaviyo live in just three months, Shopify in four and Talon.One in nine, across our global franchise network,” Ng outlined.
The centralised architecture proved its value in early 2026 when geopolitical events in the Middle East created rapid cost fluctuations. Bakers Delight was able to revise pricing across systems quickly and consistently as a direct result of the integration architecture.
“What started as a need to modernise quickly and affordably has become a platform that gets stronger with every addition, giving the business the agility to move faster and with more confidence each time,” Ng added.
Brickworks activates procurement data
Building products manufacturer, Brickworks, received the Data Activation Award after modernising its integration architecture with Boomi and implementation partner, Atturra.
The company’s integration landscape had historically relied on single-use, point-to-point connections, leaving data trapped in documents and disconnected systems. Brickworks set out to establish a reusable integration architecture to unlock access to enterprise data.
Chief Information Officer at Brickworks, Keiren Lawrence, described the ambition behind the project.
“We wanted to essentially move our data onto highways, while also creating reuse and unlocking data that we couldn’t previously access,” Lawrence explained. “This moved integration from a one-off background capability to a core strategic enabler for the team to really drive business outcomes from core technology.”
Working with Atturra, which deployed Boomi Companion alongside its own Atturra Integration Accelerator, the team compressed what would have been an 80-plus business day integration build down to 12 days, standing up 18 interfaces.
Field CTO for Data and Integration at Atturra, Peter Savage, noted that the AI-driven approach also produced thorough documentation, meaning late-stage changes could be handled through iteration rather than starting over.
Since modernising its architecture, Brickworks has seen platform usage increase by 700 per cent while costs rose by only 50 per cent. In one example from procurement, Boomi unlocked over 40,000 records of previously inaccessible spend data by orchestrating mailbox extraction and routing 135,000 PDFs through Azure Document Understanding. The company’s teams now have visibility into spending data that supports vendor negotiations, pricing decisions and broader spend analysis.
“When we rolled out the Atturra Integration Accelerator with the Boomi Companion, we basically achieved every one of the goals that we set for ourselves, and it’s been a tremendously successful partnership,” Savage remarked.
HEB Construction automates tender process with AI agents
New Zealand construction company, HEB Construction, a subsidiary of VINCI Construction Group, won the AI and Agentic Transformation Award for using the Boomi Enterprise Platform to automate parts of its tender process.
The company had resumes and CVs spread across different sites and drives, with multiple versions of the same employee’s documents and information locked in unstructured formats. Every time a tender came in, teams would spend hours manually producing project-specific CVs and biographies – adding pressure when deadlines were tight.
Head of Digital Transformation at HEB Construction, Annette Rangi, described the challenge not as a technology problem but a knowledge management one.
“This is not really a story about technology, it is a story about our people, their knowledge and how we can make that knowledge more accessible and useful,” Rangi observed. “Technology simply helps us unlock the value that already exists within our organisation.”
HEB Construction built two AI agents on the Boomi platform. The first, called Shredder, runs in the background deconstructing CVs using a secure lookup anchored on HEB Construction’s employee golden records stored in Boomi Data Hub. It produces a structured representation of each person’s skills in a reusable format. The second agent, called Bob, is a conversational interface that pulls the appropriate profile and generates a tailored CV or short biography for tender teams on demand.
Integration Engineer at HEB Construction, Medcen Fatuloa, highlighted the practical impact.
“Before we implemented Boomi, teams would spend hours going through our documents and CVs. The information existed, but it was locked inside documents, and often difficult to reuse efficiently,” Fatuloa explained. “The better we can access it and reuse it, the more value we can create for our teams and our customers.”
The company now produces more consistent drafts with faster turnaround times, and plans to add further agents to its tender pipeline, including a client-specific formatting agent. Humans remain in control of the process, with accountability sitting with HEB Construction’s people rather than the AI.
Flinders University
Flinders University received the Platform Excellence Award for building a reusable and scalable integration foundation supporting student, staff, research, finance and operational services. Using the Boomi Enterprise Platform, Data Hub and API Management, its integration team manages 278 active integrations, 26 production APIs and nearly 28 million process executions annually. The platform has accelerated course-information updates by 300 per cent and automated previously manual processes.
Boomi’s installed base
Boomi’s platform is used by more than 30,000 customers globally, processing over 200 billion messages per quarter. The company holds more than 16 security certifications covering regional and industry standards.
More information on the Agent Control Plane is available at boomi.com/platform/ai-infrastructure.
Last Updated on September 2, 2026 by Nick Ross
