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BeyondTrust launches new Remote Support Admin Interface

BeyondTrust has announced the release of BeyondTrust Remote Support 22.3 which introduces new admin capabilities that improve time to value. It also introduces more granular and integrated support for complex environments and large deployments.

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The latest enhancements to the /login administrative interface, ‘Make getting up to speed even faster for new users.’ There are also new, security features including more-granular outbound event notifications plus easier launching of elevated sessions. 

BeyondTrust’s Senior Director of Product Management, Tal Guest, said “Service desk personnel need more granularity of permissions to support the diverse needs of in-office and remote workers, as well as third-party vendors. BeyondTrust Remote Support is addressing an expanded remote workforce business environment by enabling service desk representatives to obtain and analyse more information to streamline their job. This not only helps admins, but it also ensures users receive the help they need as quickly as possible.”

BeyondTrust’s release adds that IT service desks face an increasingly complex support environment, requiring flexible remote support options that scale, adapt and continue to meet rigorous security requirements. Many organisations continue to use a combination of remote access products, including free tools, that cannot scale across their enterprise and lack the security features required to protect the organisation from modern cyberattacks. BeyondTrust Remote Support gives organisations the capability to support a wide range of devices, including unattended systems and IoT, while increasing operational efficiency, and lowering downtime and costs.

Key new features of BeyondTrust Remote Support 22.3

– Console /login Search – Saves time finding specific fields and policies within the administrative /login console.

Jump Client Elevated Sessions – Enables admins to initiate ad-hoc, elevated sessions from an existing Jump Client, to simplify the user experience and provide admins with elevated rights to better address issues.

– Jump Client Upgrade Granularity/Flexibility – Enables admins to control when their Jump Clients upgrade after upgrading Remote Support site software, and to test the upgrades of manually selected Jump Clients before rolling out new versions.

More about Remote Support 22.3 is available here.

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